Shipping & Delivery

When your order ships

In-stock orders are packed and handed to the carrier within 1–2 business days.

We ship from our warehouses in Baldwin Park, California and Fort Lauderdale, Florida. Your order usually ships from whichever is closer to you. A multi-wheel order may ship in more than one box, and occasionally from both warehouses.

Made-to-order and custom-finish wheels take 12 to 18 weeks to build before they ship. We confirm the expected ship date when you order.

If we cannot ship within the time we gave you, we will tell you as soon as we know, give you a new date, and let you cancel for a full refund if you prefer.

Where we deliver

We deliver to all 50 US states and Puerto Rico, and to Canada and Mexico.

We do not ship to other US territories, to APO, FPO or DPO military addresses, or to other countries.

We cannot deliver to PO boxes, because wheels are too large for them.

Canada and Mexico. Orders cross the border by carrier and may be held for customs clearance. Import duties, taxes and brokerage fees are paid by the recipient unless they are shown and charged at checkout. Prices and shipping are charged in US dollars.

What it costs

Shipping is calculated at checkout from the items in your order and where they are going. The cost is shown before you pay.

Shipping to Alaska, Hawaii and Puerto Rico, and to Canada and Mexico, costs more than shipping within the 48 contiguous states. The higher rate is calculated at checkout.

Shipping charges may be subject to sales tax, depending on the state you ship to. Any tax is shown at checkout.

Local pickup

You can collect your order free of charge from:

• Baldwin Park, California: 5120 Commerce Drive, Baldwin Park, CA 91706
• Fort Lauderdale, Florida: 4800 NW 15th Ave, Fort Lauderdale, FL 33309

Choose pickup at checkout. We email you when your order is ready, and we arrange a pickup time with you, Monday to Friday. Please bring your order number and a photo ID. If someone else is collecting for you, tell us their name in advance.

Please collect your order within 14 days of our ready-for-pickup email. After that we may cancel the order and refund you, less a 15% restocking fee.

Sales tax on pickup orders is based on the pickup location.

How it travels

We ship by national parcel carriers such as UPS and FedEx. Large orders may travel as LTL freight on a pallet. Freight carriers deliver curbside and will call you to book a delivery time. Someone must be there to sign and to unload.

Tracking your order

You get a tracking link by email as soon as the carrier collects your order.

If tracking has not moved for 3 business days, contact us rather than the carrier. We can chase it faster with the shipment on our account.

Damaged or missing on arrival

Check the packaging before you sign. If a box is crushed or torn, or a pallet is broken, note it with the driver and take photos.

Tell us within 5 business days of delivery so we can claim against the carrier. We will repair, replace or refund damaged or missing items that are reported in time. A wheel that has been mounted or fitted after delivery cannot be part of a transit-damage claim, so please inspect first.

If you miss the delivery

The carrier will usually leave a notice and try again, or hold the package at a local depot for you to collect.

If a shipment comes back to us as undeliverable because of an incorrect address or a refused delivery, we will contact you. We can ship it again at your cost, or refund you less the shipping costs both ways.

Questions

Contact us at sales@inovit.com or +1 626 444 4775 before you order if you have a shipping question. It is easier to sort out before a wheel is on a truck.