How to send something back, and what happens next.
You have 14 days from the day your order is delivered, or collected from a pickup location, to ask for a return.
Ask within that time even if you have not sent the item back yet. The deadline is for asking, not for shipping.
This policy covers orders placed on hartesmetal.com. If you bought from a Hartes Metal dealer, the dealer's own returns policy applies.
Wheels must be unmounted and unfitted, with no marks from tools, tires or the road, and in their original packaging with all caps, hardware and inserts.
A wheel that has had a tire mounted, or has been fitted to a vehicle, cannot be resold, so we cannot accept it back. Test-fit the wheel against the hub before a tire is mounted. That step decides whether a return is still possible.
The following cannot be returned unless they are faulty:
Faulty products are handled under our Limited Warranty, or as transit damage if they arrived damaged (see our Shipping page).
Request a return from the order in your account on hartesmetal.com, or email sales@inovit.com with your order number and the items you want to return. We reply with a return authorization (RA) number and tell you which warehouse to send it to: Baldwin Park, California or Fort Lauderdale, Florida.
Please do not send anything back before you have an RA number. Packages that arrive without one cannot be matched to an order.
You can also return an item in person at the pickup location you collected it from, by arrangement.
If we sent the wrong item, or it arrived faulty or damaged, we pay for return shipping and arrange the collection. No restocking fee applies.
If you changed your mind, return shipping is yours to pay, and a restocking fee of 15% of the price of the returned items is deducted from your refund.
Wheels are heavy and bulky. Pack them in the original box, and ask us for a shipping quote before you book a carrier yourself. Insure the shipment: until it reaches us, it is your responsibility.
Refunds go back to your original payment method within 5 business days of the return arriving and passing inspection. We email you when the refund is issued. Your bank may take a few more days to show it.
Sales tax is refunded with the item.
Original shipping charges are not refunded when you changed your mind. They are always refunded when the mistake or fault was ours.
If you prefer an exchange, tell us when you start the return. We will hold or reserve the replacement where we can.
This policy does not limit any rights you have under federal law or the laws of your state, including rights for faulty products and under our Limited Warranty.
If your situation is not covered above, ask us at sales@inovit.com or +1 626 444 4775. It is easier to sort out before you ship something than after.